Past EventBusiness Report Writing
Event Outline
Course Objectives
This workshop is designed to give the participants an understanding of the importance of written communication in delivering your core message. Specifically, it will present the techniques to create letters with a clear, logical structure to organise their ideas and key points. It addresses the difficulties of communicating where one of the goals is to reduce unnecessary telephone calls. It will have practical focus with the participants
creating and completing the exercises which demonstrate the salient points of grammar etc.
Having completed the training the participants will:
- Understand the importance of active management of the written communication process as an essential skill in getting the information from others, setting clear direction, building trust and creating and maintaining customer relationships
- Recognise that professional writing is a career skill
- Have practiced the techniques and created an action plan to apply them
Note: Assignments to be completed between sessions and post training
Summary of training content
Session 1
The business objectives of the letter
Writing for your reader – representing your
company
The importance of the audit trail
Managing customer expectations
Conveying Bad News Tactfully
Word Usage assignment and practice
Structuring your letter
Concise or complete
Writing style
Active or passive
Using nouns and verbs
Grammar refresher
Critique of sample letters
Session 2
Review of assignments
The importance of tone in your
correspondence
Write to your customers not down to them
Improve word usage (synonyms, thesaurus)
Common syntax errors
Proof reading
Explain technical concepts to customers
Avoiding Jargon
Eliminating redundant phrases or rambling
phrases
Using the correct word in the correct context
Word Usage assignment and practice
Event Details
| Date | 76 days ago22 June 2010 |
|---|---|
| Time | 2 - 5pm |
| Duration | 2 days |
| Location | Assurant Solutions Ireland, Cork Business & Technology Park, Model Farm Road, Cork |
| Provider | Professional Training Solutions |
| Event Cost | € 100 |
| Event Cost (non-members) | € 140 |
