Cold Calling for Sales

Event Outline

5
Places left

FREE places for unemployed (full/part-time) on this course. Contact us for info.

Overall Aim:
The aim of this workshop is to help sales staff achieve a greater appreciation of the importance of cold calling and to become more effective in their ability to influence and communicate with customers using the telephone to grow sales. The participants will gain a greater awareness of customer’s expectations, learning to develop the necessary skills in using the telephone to overcome reluctance, deal with rejection and effectively cold call to make appointments and close sales.

Objectives

After completing the workshop, each participant will be able to:

  • · Apply highly developed communications skills for improved customer relations
  • · Improve their efficiency on the telephone through better preparation and planning
  • · Present a professional image and create the right impression and build trust with the customer
  • · Overcome cold call reluctance, handle rejection and create opportunities through cold calls
  • · Become more assertive in their day to day communications by phone
  • · Really listen to customers and pre-empt customers’ needs through skilful questioning
  • · Have the right attitude, get on the customers side and make the connection
  • · Talk to customers in their own language using the right tone of voice
  • · Guide the customer effectively through each stage of the sales presentation
  • · Show discretion and tactfulness, when helping customers make the right decision
  • · Build a case, handle objections effectively, negotiate successfully and qualify the price
  • · Learn to recognise buying signals , know when to ask for the order and close the sale
  • · Apply adaptable skills to generate appointments in a confident and competent manner
  • · Write slick sales scripts to win sales and create happier customers
  • · Develop personalised communications with clients generating happier customers

Register For Event

Event Details

Date 9 days time15 September 2010
Time 9.30am - 5.15pm
Location Radisson Blu Little Island Cork
Provider Call Focus
Number of places 5
Event Cost € 130 (Members Only)
Event Cost (non-members) € 170 Register & Pay Online Now

Cork Chamber Members

If you are an existing member of Cork Chamber of Commerce, you can register for this event and avail of the members rate of €130 Register & Pay Online Now


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